Terms and conditions
These terms govern use of Awad by customers, business owners and staff. Read them with the privacy and returns/refund policies and the specific offer terms before making a transaction.
1. Operator and service
THULLH TECHNOLOGY SERVICES operates Awad in Oman to help users discover businesses and products and manage orders, stamps, points, rewards and gifts. Each listed business is responsible for its products’ availability, description, quality, safety and fulfilment. Awad manages its technology and related support; this does not exclude any statutory responsibility of Awad. Collection is from the business only. The current version does not offer delivery.
2. Accounts and permissions
Use accurate details and an account you are entitled to use. Protect sign-in and collection codes and do not share them with unauthorised people. You must have legal capacity for the transactions you make. Platform administration is separate from business accounts. Business owners assign permissions within their business, and platform administrators assign platform staff permissions. Impersonation, accounts created to abuse rewards, unauthorised data access and permission bypasses are prohibited.
3. Selecting products and confirming orders
Required choices depend on the product, such as size, extras and notes, with a price summary before continuing. Check the branch, choices and quantity. Creating a selection code or gift draft does not confirm a purchase or payment. In the current flow, staff approve the transaction; rewards accrue only after valid recording. You may need to review your choice if price or availability changes before approval. Preparation time is for tracking, not a guaranteed deadline; staff mark the order ready.
4. Prices and payments
Currency, total and applicable fees appear before any payment confirmation. Omani rial amounts use three decimal places; 100 baisa equals OMR 0.100. A payment method is available only when enabled in the transaction screen. Returning from a payment page is not proof of success without verification. Awad does not store your full card number or security code in support or order forms. Optional charges, including an occasion card, must show their price and be selected before collection. Browsing a design or saving a draft carries no hidden charge.
5. Points, stamps and rewards
The business programme defines earning rules, redemption cost and available rewards. Points are not money or a bank balance and cannot be cashed out. A card belongs to the business and displayed product or programme; it does not automatically transfer between businesses. Review the points cost and discount or free-item conditions before redemption. Reward codes are single-use and transactions must not be fabricated to earn points. Errors, cancellations and refunds are reviewed against transaction records to protect rights and avoid duplicate benefits. Programme changes must not retrospectively remove accrued rights contrary to law. Purchases using a points discount do not earn new stamps or points; this rule is shown before selection.
6. Gifts and occasion cards
Enter accurate recipient details and ensure you may lawfully share them for gifting. Do not use messages for abuse or sensitive information. Hiding the sender name affects the recipient display, not administrator access to the transaction. A draft is not a paid or redeemable gift. Actual sending and collection status is shown; message delivery being unavailable does not mean the recipient received a message. If a paid occasion card is offered, its fee is shown separately before payment, with a basic alternative as displayed in the gift flow. Cancellation and refunds follow the applicable policy and statutory rights.
7. Advertising, examples and intellectual property
Live offers are subject to their displayed conditions, period and branch. Material labelled as a sample or demonstration is for preview and is not a partnership announcement or purchasable offer. A brand appearing in a demonstration does not imply its endorsement of Awad. Logos, images and trademarks remain their owners’ property. Businesses must hold the necessary rights to uploaded content. Rights concerns can be reported to support. Misleading or unlawful content is prohibited.
8. Restrictions, issues and changes
Accounts or transactions may be restricted where necessary for security, suspected fraud, a terms breach or a legal requirement, with support available for contact and review. A business or account being paused does not automatically extinguish a customer’s claims. Features may change or become unavailable; we explain effects on transactions and preserve records needed to resolve them. We do not exclude rights, guarantees or liabilities that cannot lawfully be excluded.
9. Contact and applicable law
For help or complaints, use [email protected], +968 77344277 or the help centre. Include the transaction reference without sensitive payment information. Services supplied in Oman are governed by applicable Omani law, without limiting mandatory consumer rights or the jurisdiction of competent authorities. You may still approach the Consumer Protection Authority or other competent authority. The version date identifies the latest update, and consent to changes is sought where required.
Font licence · IBM Plex Arabic
Copyright © 2017 IBM Corp. with Reserved Font Name "Plex" This Font Software is licensed under the SIL Open Font License, Version 1.1. This license is copied below, and is also available with a FAQ at: http://scripts.sil.org/OFL ----------------------------------------------------------- SIL OPEN FONT LICENSE Version 1.1 - 26 February 2007 ----------------------------------------------------------- PREAMBLE The goals of the Open Font License (OFL) are to stimulate worldwide development of collaborative font projects, to support the font creation efforts of academic and linguistic communities, and to provide a free and open framework in which fonts may be shared and improved in partnership with others. The OFL allows the licensed fonts to be used, studied, modified and redistributed freely as long as they are not sold by themselves. The fonts, including any derivative works, can be bundled, embedded, redistributed and/or sold with any software provided that any reserved names are not used by derivative works. The fonts and derivatives, however, cannot be released under any other type of license. The requirement for fonts to remain under this license does not apply to any document created using the fonts or their derivatives. DEFINITIONS "Font Software" refers to the set of files released by the Copyright Holder(s) under this license and clearly marked as such. This may include source files, build scripts and documentation. "Reserved Font Name" refers to any names specified as such after the copyright statement(s). "Original Version" refers to the collection of Font Software components as distributed by the Copyright Holder(s). "Modified Version" refers to any derivative made by adding to, deleting, or substituting -- in part or in whole -- any of the components of the Original Version, by changing formats or by porting the Font Software to a new environment. "Author" refers to any designer, engineer, programmer, technical writer or other person who contributed to the Font Software. PERMISSION & CONDITIONS Permission is hereby granted, free of charge, to any person obtaining a copy of the Font Software, to use, study, copy, merge, embed, modify, redistribute, and sell modified and unmodified copies of the Font Software, subject to the following conditions: 1) Neither the Font Software nor any of its individual components, in Original or Modified Versions, may be sold by itself. 2) Original or Modified Versions of the Font Software may be bundled, redistributed and/or sold with any software, provided that each copy contains the above copyright notice and this license. These can be included either as stand-alone text files, human-readable headers or in the appropriate machine-readable metadata fields within text or binary files as long as those fields can be easily viewed by the user. 3) No Modified Version of the Font Software may use the Reserved Font Name(s) unless explicit written permission is granted by the corresponding Copyright Holder. This restriction only applies to the primary font name as presented to the users. 4) The name(s) of the Copyright Holder(s) or the Author(s) of the Font Software shall not be used to promote, endorse or advertise any Modified Version, except to acknowledge the contribution(s) of the Copyright Holder(s) and the Author(s) or with their explicit written permission. 5) The Font Software, modified or unmodified, in part or in whole, must be distributed entirely under this license, and must not be distributed under any other license. The requirement for fonts to remain under this license does not apply to any document created using the Font Software. TERMINATION This license becomes null and void if any of the above conditions are not met. DISCLAIMER THE FONT SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF COPYRIGHT, PATENT, TRADEMARK, OR OTHER RIGHT. IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, INCLUDING ANY GENERAL, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF THE USE OR INABILITY TO USE THE FONT SOFTWARE OR FROM OTHER DEALINGS IN THE FONT SOFTWARE.